PlayinExchange Terms and Conditions for Account Use
These PlayinExchange Terms and Conditions apply to the playinexchange website, its sub-domains, the PlayinExchange mobile app, user accounts and all related products. They also apply if you know us as PlayinExch or PlayinExchange 247.
These terms include the PlayinExchange user agreement, account terms, payment terms, promotion terms, platform terms and complaints procedure.
By visiting the website, registering an account or using our services, you accept these Terms and Conditions. You also agree to follow the Privacy Policy, Cookies Policy, Promotion Terms, Rules and Regulations, Product Rules and any other policies published on the website.
If you do not follow these terms, your use of the website and its services may be ended.
1. Meaning of Key Terms
In these PlayinExchange website terms, “you”, “your”, “customer”, “user” and “player” mean any person who visits the website, opens an account or uses a service.
“Website” means https://playinexchange.app, its sub-domains, mobile applications and related digital services.
“Account” means the personal account you register on the website.
“Services” includes live entertainment products, live game products, card products, sports event markets, promotions, bonuses, payment services and any other products provided through the website.
“Company“, “we”, “us” and “our” mean PlayinExchange, the operator of the website.
The Company may update these Terms from time to time for legal, regulatory, security, technical or operational reasons. The latest version will always be available on the website.
2. Age and Location Rules
You must be 18 years or older, or above the legal age in your location if it is higher. It is your responsibility to check that using the website is legal where you live.
Anyone under the required age must not register on the website.
The Company does not accept customers who live in:
- Aruba
- Australia
- Bonaire
- Curaçao
- France
- Iran
- Iraq
- The Netherlands
- North Korea
- Saba
- Singapore
- Spain
- Sint Maarten
- Statia (Sint Eustatius)
- Ukraine
- The United Kingdom
- The United States and its dependencies
The Company may restrict access from other jurisdictions at its discretion. Being technically able to access the website from a country does not mean you are legally permitted to use it.
3. PlayinExchange Account Terms
You need a PlayinExchange account to use certain products and account services. During registration, you must give complete, accurate and current information.
The registration form may ask for:
- Your legal name
- Mobile number
- Email address
- Username
- Password
- Residential address
- Payment details
- Other required information
Use your legal name when you register. The Company may check your information during registration or later. If you make a mistake or need to change approved information, contact customer support.
You are responsible for keeping your account details up to date. Contact customer support if your name, address, phone number, email address or payment options change.
4. Account Security
Never share your username, password, OTP, verification code or other security details with anyone.
PlayinExchange will never ask for your password in an unsolicited message. You are responsible for all activity on your account if your login details are not protected.
Contact customer support straight away if:
- You forget your password (you can also use the PlayinExchange forgot password page)
- Another person might know your login details
- You notice unusual account activity
- You suspect fraud, cheating or collusion
- Someone accesses your personal information
PlayinExchange offers two-factor authentication as an extra security measure. You are responsible for turning on and protecting your chosen security methods.
5. User Declarations
By opening a PlayinExchange account, you confirm that:
- You meet the required legal age
- You are legally allowed to use the available services
- You act for yourself and not for another person
- You use the account for personal and recreational purposes only
- Your registration details are true, complete and current
- Your funds come from lawful sources
- You understand that you may lose funds through account activity
- You follow all laws that apply to you
- You report and pay any personal taxes due on your gains or prizes
- You only use payment methods that lawfully belong to you
- You do not use unauthorised software, automated tools or hardware
- You do not use the website for fraud, collusion, fixing events or any unlawful activity
- You treat other users and Company representatives with respect
The Company may suspend or close an account if any of these declarations are broken.
6. One Account Per User
You may register and use one account only. The Company generally allows one account per person, household, IP address, computer and device.
If several people share a household, device or internet connection, contact customer support before registering.
If we find duplicate accounts, we may close one or more of them, cancel transactions, remove bonus credits, refuse withdrawals or reverse any gains linked to the duplicate accounts.
Your account cannot be sold, assigned, transferred, pledged, gifted or shared. This includes balances, gains, prizes, deposits, transactions, claims and account rights.
Employees and former employees of the Company or its service providers and affiliates, and their family members, must not register accounts or use Company promotions. Breaking this rule may lead to permanent account closure.
7. Incorrect Transactions and Results
The Company may void part or all of a transaction if it finds:
- A technical, human, typographical or system error
- Incorrect event information
- Activity linked to fraud or criminal conduct
- Attempts to influence an event outcome
- Use of confidential information
- A breach of website rules
- An error caused by force majeure or another event outside reasonable control
If your account is credited by mistake, the incorrect amount remains the Company’s property and may be removed from your balance.
If you withdraw an incorrect credit before the error is found, that amount becomes a debt you owe the Company. Report any incorrect credit immediately.
8. PlayinExchange Deposits and Payments
Available payment options are shown on the deposit page. These include UPI (including apps such as GPay and PhonePe), bank transfer and other approved payment methods. The minimum deposit is ₹100, unless the deposit screen shows a different amount.
Cash and cheques are not accepted. Some payment options may be unavailable in certain locations.
Your account currency is Indian rupees (₹). Payments made in another currency are converted at the applicable exchange rate, and you are responsible for any exchange costs or charges from your bank or payment provider.
You confirm that every payment you make is authorised. You must not reverse an authorised payment to avoid a valid liability.
Third-party payments are not accepted. The UPI ID, bank account or wallet used must belong to the account holder. The Company may return a third-party payment to its verified owner and cancel any related gains or rewards.
A deposit may need to meet applicable turnover requirements before a withdrawal is approved.
9. PlayinExchange Withdrawals and Verification
The Company may ask for identity and payment documents before processing a withdrawal. These may include an identity document, proof of address, a bank statement and proof that you own the payment method.
If you send an image of a payment card, show only the first six and last four digits. Cover the remaining digits and the CVV or CVC code.
Withdrawal rules:
- Methods: Withdrawals can be made to GPay, PhonePe, UPI, a bank account or other supported payment destinations in your own name.
- Minimum withdrawal: ₹500.
- Maximum withdrawal: ₹50,000 for new users. Regular users have no stated maximum, but the Company may apply limits for verification or security reasons.
- Processing time: Withdrawals are usually processed within 10–15 minutes. Banks, public holidays, payment providers and account checks may extend this.
- You cannot withdraw more than your available account balance.
- Withdrawals normally return to the payment method used for the original deposit where possible.
- You may have one pending withdrawal per payment method.
- Some methods allow only one request within 24 hours.
- Bonus funds stay restricted until the relevant conditions are complete.
- The Company may refuse a withdrawal until the deposited amount has been turned over at least once.
If you cancel a withdrawal, the funds return to your account balance. The Company is not responsible for funds later lost through account activity after cancellation.
Services are delivered immediately during use, so completed sessions are not eligible for refunds.
See the PlayinExchange Withdrawal Guide for step-by-step help.
10. Account Closure and Suspension
You may ask to close your account at any time. Cancel any open transactions where possible, then contact customer support.
The Company may close or suspend an account if it finds fraud, duplicate accounts, false information, unauthorised payments, promotion abuse, collusion, access from a restricted location, VPN use or any other breach of these terms.
The Company may return the available withdrawable balance after deducting valid charges or amounts owed. Unused bonus funds may expire after one month or under the relevant promotion terms.
If your account activity makes you worried about your gaming habits, contact support to request closure or restriction under our Responsible Gaming policy.
11. Privacy and Fraud Prevention
The Company processes personal information under applicable data protection laws. The Privacy Policy explains how we collect, use, store and share personal information.
If the Company suspects fraud, money laundering, theft of payment details, collusion, account sharing, chip dumping, soft play or location masking, it may suspend the account, freeze its balance, block withdrawals or report the conduct to the relevant authorities.
Information may be shared with banks, payment processors, regulators, law enforcement authorities or any other lawful recipient.
12. Live Chat and Technical Problems
Live chat messages may be moderated, monitored, recorded and stored by the Company. Users must not post abusive, defamatory, threatening, hateful, sexually explicit or illegal messages.
Users must not advertise other services, share confidential information or take part in fraudulent practices through chat. Messages may be deleted, chat access may be restricted or an account may be closed after any violation.
The Company does not guarantee uninterrupted access. Server faults, maintenance, communication problems, system errors, delays or outside events may interrupt the website.
If a system failure interrupts a session, the Company may return the affected amount to your account after review. If the account no longer exists, repayment may be made through an approved payment method.
13. Promotions and Rewards
Every promotion has its own promotional terms. Read them together with this agreement, and with our Rules and Regulations, before taking part.
The Company may change, suspend or end a promotion without notice. After a breach, the Company may refuse credits, coupons, points, bonuses, rewards or prizes.
Bonus funds stay restricted until the stated requirements are complete. The standard expiry period is 30 days unless the promotion states otherwise.
The standard turnover requirement is 30 times the bonus amount for casino bonus funds and 15 times the bonus amount for sportsbook bonus funds. Specific promotions may use different requirements.
The Company may cancel gains linked to duplicate accounts, promotion abuse, system errors or attempts to manipulate bonus conditions.
14. Sports Event Rules
The website offers markets on selected sporting events. Each market follows the rules shown on the website.
Once confirmed, a transaction cannot be changed or cancelled. Check the event, selection, amount and details before you confirm.
The Company may void a transaction after an obvious error, venue change, format change, technical problem, connected transactions, use of confidential information or direct involvement in the event.
Unless a market states otherwise, normal playing time applies. Football markets usually cover 90 minutes plus added time. Extra time and penalty shoot-outs apply only when stated.
If an event is delayed, transactions may stay open for up to 48 hours. If the event does not continue within this period, unsettled markets may be voided.
Tennis follows separate retirement rules: completed markets may be settled, while unsettled markets may be cancelled. Baseball follows the 48-hour rule.
Live scoreboard information is for reference only. Official settlement rules decide the final result.
15. Copyright and Intellectual Property
PlayinExchange owns or holds a licence for the website technology, software, text, graphics, code, files, design, trademarks and logos.
No copying, reproduction, modification, extraction, monitoring, republication or commercial use is allowed without prior written permission.
16. Complaints
For complaints or transaction queries, contact us through any official channel:
| Channel | Details |
|---|---|
| Customer support | support@playinexchange.app |
| Complaints and help | help@playinexchange.app |
| Phone | +91-9982888888 |
| +91-9982888888 |
Include your username, registered email address, transaction reference, date, a description of the issue and any supporting documents.
The Company will review complaints and disputed transactions under its internal process.
17. Entire Agreement
These PlayinExchange Terms and Conditions, the Privacy Policy, Cookies Policy, promotion terms, Rules and Regulations and product rules form the complete agreement between you and the Company. If any clause becomes invalid, the remaining clauses stay in force. If there is any conflict between language versions, the English version will prevail.
Please review all PlayinExchange user policies before registering or using any service. For account help, contact the official support team at support@playinexchange.app or call +91-9982888888.